Page structure
The account management page focuses on problem solving, directly focusing on high-frequency issues such as login, email, information, security, and account deletion.
Login and email
- Always log in using the same login method you used when registering.
- Accounts registered with Google should continue to be logged in with Google.
- The login email address may be different from the payment email address.
- If you do not receive the verification code, first check the spam email, corporate email interception and browser login status.
- Provide both your login email and payment email when contacting support.
Data and security
- Enter the User Center to view your profile, plans, and available settings.
- When abnormal tasks or bills are found, log out of other sessions and log in again.
- Take screenshots to save abnormal time, tasks, assets or billing information.
- Don't post sensitive files or complete payment information in public feedback.
- Contact support and provide the location information.
Account deletion and data
Account deletion is a high-risk operation, and the consequences and support paths should be clearly stated on the page.
- Download the files you need to keep before deleting them.
- Confirm subscriptions, unfinished tasks, and team space ownership.
- Some data may not be recoverable after deletion.
- You should contact the administrator before deleting your team/enterprise account.
FAQ
Question: What should I do if I can’t log in?
Confirm the registered email address and login method, try to log in with Google or email, clear the browser login status and try again; if it still fails, contact support.
Q: What should I do if my payment email address and login email address are different?
This is a common situation. For billing issues, please provide two email addresses at the same time to facilitate locating orders.
Q: Can I set a password for Google login?
If the account is created through Google, priority is given to continuing to use Google to log in; whether separate passwords are supported depends on the current account settings.
Q: Where can I find historical items?
After logging in, enter the Workspace or project list and search by time and project name.
Q: What should I do if I find suspicious activity?
Protect your account first, then record time, screenshots, task/order information and contact support.
Q: Can I delete my account?
It can be handled according to the account center or support process. Please confirm subscription, file and team ownership before deleting.