Refund Policy

Welcome to wery.ai. Please read this Refund Policy carefully before making a purchase.

Refund Eligibility

Refund requests apply only to service orders purchased directly through the wery.ai official website or platform, and must be submitted within 3 days (72 hours) after purchase.

Non-Refundable Circumstances

1) Due to the technical nature of this service, once AI content generation is completed (including but not limited to text, images, music, video materials, etc.), refunds for any reason are not supported, including dissatisfaction with the generated content, operational mistakes, requirement changes, etc.

2) Credits granted through promotions, free trial credits, coupons, etc. are not refundable or redeemable for cash.

How to Request a Refund

1) If you meet the above eligibility requirements and wish to request a refund, please follow the steps below:

Provide details: Please provide your registered email address, order number, purchase time, payment method, and the reason for your refund request.

Refund Processing

We will review your request after receiving it and notify you of the review result by email. If approved, the refund will be returned to your original payment account.

Please note: If service fees arise due to payment channels or cross-border settlement, the relevant fees may be deducted from the refund amount, subject to actual processing.

Other Notes

We reserve the right to adjust this Policy according to changes in business operations or laws and regulations, and will notify you of modifications through official website announcements and other means.

If you have any questions, please contact the customer service email: support@wery.ai.